Unused, undamaged items can be returned within 28 days, from receipt of delivery.

For UK orders, please use: Le Toy Van Head Office, Mill House, Studio, 74 Bridge Road, East Molesey, Surrey, KT8 9HF

For unused, undamaged items in their original packaging, returned to us within 28 days.

We will refund to the same payment method you used to make the purchase.

Refunds are usually processed within 2-3 working days.

If you are not fully satisfied with your Le Toy Van wooden toy, please contact our after sales service team. Please have your batch code, which you can find on the packaging and place of purchase, to hand when you contact us -

By Phone USA: +1 844 942 0761 *Monday to Friday: 9am to 5pm (Local Time) or alternatively you can email service@letoyvan.com

Return your items to us in their original packaging, within 28 days and a full refund will be issued. The cost of return shipping is to be paid by you.

Le Toy Van will refund the goods in full if returned within 28 days but the cost of return shipping is to be paid by you.

We currently do not offer an exchange option, but you can return your unwanted items for a refund before buying another Le Toy Van toy.