FAQ

All of our toys are designed in the United Kingdom by our highly talented design team, whose passion is to create toys to educate and entertain young minds. Our team is a collective of researchers, developers, illustrators, and talented product designers.

We choose our places of production very carefully and carry out frequent, rigorous audits. Our toys have been handmade for 25 years only at certified ethical factories in Indonesia and China, therefore providing career opportunities and great conditions of work for local families.

All our instruction sheets are available to view on product pages. If you can't find what you are looking for please contact us and we will come back to you as soon as possible.

Our toys are made from high quality replanted woods, such as Rubberwood, plywood, and high-grade MDF. Rubberwood is a by-product of the rubber industry, we use it once its life as a rubber tree has ended and recycle it to become beautiful toys. We also make sure that our wood comes from sustainable forests, supporting local farmers and their communities, pledging to replant and replace what we use.

Our paints as well as all the components of our toys (wood, fabric etc) are rigorously tested at all stages of the design and production process to ensure they meet and exceeding the mandatory safety regulation in each territory.

Please get in touch with us by phone, email or post and a personal consultant will come back to you with all the details.

All our toys are ethically made with love - The same people have been making our toys, from sustainably sourced forests, for over 25 years. We know them, trust them and support their ethical working practices.

Since 1995, Le Toy Van’s wooden toys and most of our packaging have been biodegradable. We have significantly reduced the use of single-use plastic in our packaging, and aim to be 100% plastic free by 2021.

Kid safe, always – The safety of your child is our number one priority. We rigorously test and regularly exceed toy safety standards. We only ever use safe, non-toxic paint and work hard – from design to manufacture – to ensure kid safe edges on our toys, for safe play every day.

Montessori is a method of education that is based on self-directed activity, hands-on learning and collaborative play. Le Toy Van wooden toys provide children with layers of discoveries to support the Montessori learning method.

Technology is everywhere, and it is here to stay. At Le Toy Van we believe in a healthy balance between real play time, screen time and physical activities to aid development of senses, refine motor skills, create problem solving skills, improve social interaction and creative imagination

Sustainable wooden toys are environmentally friendly and biodegradable. They are long lasting, robust and can be passed on from generations to generations. Wood is also a great material to teach little ones about weight, shapes and textures as well as stimulation their creativity

You can purchase our toys in your favourite traditional toy shop to get all the professional advice and service or through our online certified partners. Still can’t find what you are looking for? You can also try our website letoyvan.com

Yes – it is possible to change your order before you have received the shipment confirmation email

If your payment is declined, try with a different payment option or contact us to pay over the phone on 0208 979 2036

Simply go onto the product pages of the toys that you would like to purchase and click on the “add to cart” button. You can review your shopping basket by clicking on the cart icon top right of your web page. If you are a retailer, please go to our B2B website to place your order, see the stock levels and review your account.

A confirmation email will be sent out to the email address you filled in during checkout. Check your inbox and also sometimes your junk mails. If you have not received the confirmation email, you can always email us at info@letoyvan.com and we will get you the confirmation.

Our toys are handmade - so it’s unique just for you and may take time before it’s ready to be sent to you.

We accept a wide range of payment methods such as: credit card (VISA, MAESTRO, AMEX) Google Pay, PayPal, and Amazon Pay.

Le Toy Van will refund you the money on receipt of the unused, undamaged goods being returned to our head office 160c Walton Road, KT8 0HP East Molesey, Surrey

In the USA, delivery time is usually 7-10 working days. We use Fedex & USPS

Le Toy Van toys are sold in more than 65 countries worldwide. We have fantastic distributors in foreign territories that would be delighted to help you. Please email us at info@letoyvan.com and we will re-direct you to the best point of contact depending on your location

Yes of course, shipment to a different USA address is possible, however please ensure payment details match with you bank.

Orders are delivered with 3 to 5 working days in the United States. For busy periods such as Christmas, please allow up to a week to be on the safe side. Again, please allow extra time in the run up to Christmas.

Yes you can add some delivery instructions when placing your order. Alternatively, please email us after placing your order with your instruction so that we can relay to our carrier

We love shipping our products all over the world, we accept payment in USD, therefore all our products are shown in $ US Dollars. If you are based overseas you can pay in $ USD and your card provider will convert this to your currency at the agreed bank exchange rate.

We deliver every working day, from Monday to Friday.

Yes of course – before you receive the delivery acknowledgment you can amend your order by calling Le Toy Van at (01) 844 942 0761 (Toll Free)

We deliver in the UK within 3-5 working days. If your order still hasn’t arrived after this time please call us on 0208 979 2036 with your original order details and confirmation number

In the USA, delivery time is usually 3-5 working days.

We ensure that all your personal information is secure and we fully comply with the latest GDPR regulations.

Find out more about our privacy policy here

Find out more about our cookie policy here

Unused, undamaged items can be returned within 28days, from receipt of delivery

For unused, undamaged items in their original packaging, returned to us within 28 days, a full refund will be issued. The cost of return shipping is to be paid by you.

We will refund to the same payment method you used to make the purchase.

Refunds are usually processed within 2-3 working days.

For UK orders, please use: Le Toy Van head office, 160c Walton Road, KT8 0HP East Molesey, Surrey, UK

In case you are not fully satisfied with your Le Toy Van wooden toy, please contact our after sales service team. Please have your batch code, which you can find on the packaging and place of purchase to hand when you contact us info@letoyvan.com

Return your items to us in their original packaging, within 28 days and a full refund will be issued. The cost of return shipping is to be paid by you.

Please contact us to check on your returned items: service@letoyvan.com or 0844 942 0761 (Toll Free)

You can always email us at info@letoyvan.com for customer support

If something is missing from your order, please contact us at service@letoyvan.com or call us on 0844 942 0761 (Toll Free)

Le Toy Van will refund the goods in full if returned within 28 days but the cost of return shipping is to be paid by you.

We currently do not offer and exchange option, but you can return your unwanted items for a refund before buying another Le Toy Van toy