Our warehouse is based in Maryland, so delivery times vary depending on your location and we advise 5-10 working days. Please allow extra time in the run up to Christmas.

Tracking information should be sent to your email address once your order has been processed.
Our warehouse is based in Maryland, so delivery times vary depending on your location and we advise 5-10 working days.
If 10 working days have passed, please contact serviceusa@letoyvan.com and our team will be happy to help.

If you are based in the US, UK or Europe, you can purchase directly from our website.

Prefer to purchase in store? Our toys are sold in more than 65 countries worldwide and we have fantastic distributors in every continent that would be delighted to help you. Please email us at info@letoyvan.com and we will re-direct you to the best point of contact depending on your location.

We're really sorry to hear this and want to rectify it as soon as possible.
Please contact our team via email: serviceusa@letoyvan.com
or by phone: +1 844 942 0761 (Lines open Monday to Friday: 9am to 5pm (Local Time)

We try our best to keep our toys in stock. However as we are a small team who take pride in developing the highest quality toys, sometimes items sell out before the next delivery arrives. It is usually only a couple of weeks before the item is back in stock and ready to order.

A confirmation email will be sent out to the email address you filled in during checkout. Check your inbox and also sometimes your junk mails. If you have not received the confirmation email, you can always email us at serviceusa@letoyvan.com and we will get you the confirmation.

Yes, before you receive the delivery acknowledgment you can amend your order or delivery information. Please contact us at +1 844 942 0761 (Monday to Friday: 9am to 5pm Local Time) or email serviceusa@letoyvan.com and quote your order number.

Unused and undamaged items in their original packaging can be returned to us within 28 days and a full refund will be issued to the same payment method that was used to make the original purchase.

For US orders, please use: Le Toy Van INC, 1 Corporate Drive, Grantsville, Maryland, 21536, USA

Please note that we do not refund the shipping charges.

If you do not have the original packaging, please email serviceusa@letoyvan.com for further support.

Unfortunately not. We use a third party to fulfil our orders and as this service has already been completed, we cannot refund the cost.

We currently do not offer an exchange option, but you can return your items for a refund before buying another Le Toy Van toy.

We make our toys from FSC®-certified beechwood, birchwood and repurposed rubberwoods to ensure every toy we make supports forest conservation and biodiversity and that sustainable and ethical forest management practices are upheld.

We only use non-toxic, water-based paints on our toys and only use plastic materials if we absolutely have to, to adhere to safety and testing regulations.

We're really sorry to hear this. Please email us at info@letoyvan.com and we will get back to you as soon as possible.

We choose our places of production very carefully and carry out frequent, rigorous audits, as well as visiting our partners every year.

Our toys have been handmade for over 30 years at certified, ethical factories in Indonesia and China, which provide career opportunities and great conditions of work for local families.

Designed in the UK by expert toy designers and aligned with the EYFS framework, our toys nurture creativity, fine motor skills and open-ended discovery.

Play is essential to every child’s development. Each toy is thoughtfully designed over many months to deliver rich play value that supports learning, from hand eye coordination to social skills. Pretend play has been shown to nurture social and emotional development, including empathy in children aged 4 to 8. In a world where screen based entertainment is more prevalent than ever, creating meaningful role play experiences has never been more important.